Frequently Asked Questions
Are all of the courses offered online by Glacier Valley Medical approved by the ASRT and accepted by the ARRT?
Every course Glacier Valley offers has been approved by the American Society of Radiologic Technologists (ASRT) for category A credit hours. Any course approved by the ASRT for category A credits fulfills American Registry of Radiologic Technologists (ARRT) continuing education requirements.
Glacier Valley Medical office hours:
The office of Glacier Valley Medical Education is open Monday through Friday 9-5:00 Mountain Time. We are closed on all U.S. holidays. After normal business hours and on the weekends, even though our office is closed, our staff members check e-mail messages throughout the day. Even during the regular busines day, our staff may be out on assignment developing course material, meeting with education boards, and attending seminars. If you need to contact us and no one answers the phone, please send us an e-mail. One of our staff members will respond as soon as possible.
Are the credits accepted by my state radiology board?
In addition to approval by the ASRT, our courses are also approved for required state CE credit hours. The following states have unique CE requirements.
- Iowa: Only 50% of your required CE hours may be earned through online or home study courses. The rest must be earned at live presentations. Our courses are all ASRT approved for category A credit and are therefore accepted by the State of Iowa. As of 2010, Iowa no longer requires Iowa approval numbers when the course has already been approved by the ASRT.
- Ohio: Ohio does not accept independent study or online courses for continuing education. However, you may take online courses to satisfy your ARRT required hours. You must take state approved live presentations to fulfill Ohio state requirements.
- Texas: Home study and online courses are accepted by Texas; however, 50% of your required hours must be earned at a live presentation.
- California: All but four of our courses are accepted by the Radiological Health Branch of California for all registered radiologic technologists, limited licensed x-ray personnel, and certified supervisors and operators (physicians or other health care providers who supervise radiology personnel). These courses are identified by clicking "Radiologic Technologist" on our home page, then clicking on the "California CE Rules link in the left margin.
How do I actually get access to the course(s) that I purchase?
As soon as you complete the registration screen and select the course or courses you want to purchase, you will automatically be taken to a screen called "My Account". There you will enter your username and password. If you do not have a password, there is a link where you can have us e-mail you one instantly on our registration page. Once in your account, you will see a list of all the courses you have purchased. You simply click on the "Launch" icon to enter that course. You will only have to register so that you are in our data base one time. After that, you can go directly into "My Account", and enter you log in and password.
When I try to register, it asks for my RT number. I don't have an RT number.
You can use any number that will help distinguish you from another person with the same or similar name. Use your ARRT number, state radiology license number, date of birth, last four of your social security number, CAMRT number, or any other numbers that are unique to you.
How do I print a duplicate certificate of course completion to replace lost certificates?
Once you log in to the website, a screen will be displayed with several options. Once of the options is "MY CERTIFICATES". Click on this link to see all courses you have ever completed from Glacier Valley. You willbe able to view and re-print any certificate.
Can I access the course(s) online any time I want?
You may come and go from any course at any time, 24 hours a day. Simply log onto the internet from any computer. Go to our website and click the "My Account" button. In your account will be a list of, and links to, any courses you have purchased.
Is there any time limit to completing a course?
As far as we are concerned, there is no time limit to complete any course. Occasionally we retire a certain course to revise it and add any new material that is pertinent. If a course is taken offline after you purchased it, you will be offered a choice of another course of an equal or greater amount of credit hours.
Are the courses and quizzes open book?
Yes. Online courses are considered home-study, and are just as if you had a printed book in front of you as you study and take the quiz. To review the course material while you take the quiz, do the following: Once you get to the end of the course and launch the quiz (bring the quiz up on your computer screen), minimize the quiz screen (do not close the screen, just minimize it). Then log into the internet, go to our website, and log in to your account. Click on the "launch" icon to re-open the course that you are studying. This will display the course in one screen, and the quiz in another screen. You can go from one screen to another by minimizing one screen, then the other, back and forth. You can scroll through the course material as you take the quiz, similar to reading it out of a book if you were taking a printed home-study course.
Do I have to pass a quiz to complete the course?
Each course includes an online multiple choice quiz. You simply click the correct answers. The quiz is automatically graded for you online. After passing the quiz with a minimum 75% score, you will be able to print your own certificate of course completion instantly. If you do not pass with 75%, you can review the course material and take the quiz again. Once you begin a quiz, you must complete the quiz. If you start a quiz, get part-way through, and then exit the quiz, you will have to start the quiz over from the beginning when you log back into the course. It will also be counted as your 2nd attempt. The ARRT allows up to three attempts to achieve a passing score of 75%.
How do I get my certificate of course completion?
After passing the quiz with a minimum 75% score, you will be able to print your own certificate of course completion instantly. Your computer must obviously be connected to a printer. If you do not have a printer, contact our office and we can provide you with your certificate of course completion via e-mail, fax or mail.
What do I do if I can't print my certificate of course completion?
Most students have no problem printing their certificate. If you encounter a problem, try hitting the "ctrl" key at the same time as the "P" key. This is a cue for the page to print. Even if you can't see your certificate, it may be hidden behind whatever page is being displayed on your screen and using the "ctrl" and "P" keys should cause it to print. If you still can't print it, contact our office and we can e-mail, fax or mail your certificate to you.
What if I can't get the quizzes to load?
Our quizzes are very large files. They contain complex scripting so they can automatically grade themselves and generate your certificate of course completion. When you are waiting for the quiz to load, (depending on your internet connection speed) your screen may be blank for a minute or so. Eventually a blue colored "Done" message appears in the lower left hand corner of your screen, Even then, your screen may still be blank. Be patient and wait a little longer and the quiz should appear. If your computer has a filter, certain anti-virus program, is connected to an inter-office network, or has other firewall programs running which treat our quiz as if it were a virus, the quiz may not load. Viruses are programs that enter your computer and begin to run their encrypted program behind the scenes without your knowledge. When a quiz begins to self grade itself, some computer protection programs think that a virus might be present and stop the program from running. If this occurs, try opening the quiz on a different computer.
Some students have reported that the quizzes load fine when Internet Explorer is use as the browser. The qquizzes do not load as well using Firefox, Google Chrome, Opera, etc.
If you can not complete a course in one sitting due to interruptions, it is easy to log out of the course and then re-enter. You can do this from any computer that has internet access. When you need to exit the course for any reason, simply exit the course. When you are ready to resume study, simply log onto the intrernet from any computer and go to our web site. Click on the "My Account" button and enter your log in ID and password. In your account will be a list of all of the courses you have purchased. Click on the launch icon next to the title of the course you want to enter or re-enter.
If you want to access the course from a computer at home and a computer at work, you can resume resume where you left off. Simply log onto the intrernet from any computer and go to our web site. Click on the "My Account" button ad enter your log in ID and password. In your account will be a list of all of the courses you have purchased. Click on the launch icon next to the title of the course that you want to resume studying.
How do the course quizzes work?
Once you complete a quiz, you will be able to print your certificate of course completion. Do not exit a quiz until you have completed it. If you exit, all of your answers will be lost, and you will have to re-take the quiz, starting at the beginning. The ARRT allows up to three attempts to achieve a passing score of 75%. In the unlikely event that you fail the quiz three times, no ARRT credit can be given for that course. The ARRT does not allow a student to purchase the same course again and re-take the quiz after failing three times. If you are not ARRT registered and are taking a course for state licensing credit only (and you fail the quiz three times), contact our office for a modified certificate of course completion.
What if I misplace my certificate of course completion?
You can log into "My Account" and click on "View Certificate" for courses you have previously taken. IMPORTANT: From time to time, the ASRT changes the number of credit hours awarded to a course, due to content changes, additions, deletions, etc. If you are re-printing a certificate of course completion from a course you took over a year ago, the number of credit hours you were awarded back then may differ from what is being awarded for the same course today. If you are being audited by the ARRT or a state radiology board, make sure any re-printed certificates show the correct number of credit hours that were awarded on your original certificate. If they do not, contact our office and we can re-print them for you. Glacier Valley keeps a permanent record of all certificates of course completion that we award. We are happy to re-print your certificates at no charge to you. Certificates can be e-mailed, faxed or mailed to you.
Who determines how many credit hours a course is awarded?
All of our courses are submitted to the American Society of Radiologic Technologists (ASRT) in Albuquerque, New Mexico. Their staff reviews each course, and using a standardized process, awards the number of credit hours that they feel represent the actual time a technologist will spend completing the course.
Can I take an online course more than once and receive credit for it?
In accordance with ARRT policy, a self learning continuing education product (audio tape, video tape, CD, online, or printed material) can be completed by a participant only one time. You cannot go back and take the same course for credit again in the future. If you are a limited license or limited permit holder, you CAN take the same continuing education course more than once and receive credit. If you want to take one of our courses and you already completed it in the past, just e-mail us and we can re-set the course so you can purchase it again. If you are required to report your continuing hours to the ARRT, you CAN NOT take the same course twice and receive credit.
Can I print the course out for review at a later time?
Feel free to print out a copy of the course for your own personal study. You are not allowed to share the course material with another student who is taking the course for credit.
Does Glacier Valley notify the ASRT or State Radiology Boards that I have completed a course?
No. Each student is responsible to keep their own certificates of course completion and report their credits when renewing licensure.
I just reprinted a certificate from the website. The number of credit hours awarded on the reprinted certificate of course completion is different than the number of credit hours I received back when I completed the course.
The ability to display and re-print certificates of course completion uses the current accredited hours. The ASRT reviews and reaccredits every course annually. Sometimes they change the number of cerdit hours they award a course, based on a number of factors. If the certificate you dispay on the web site is different than the hours the course was worth back when you completed it, and if you need a reprint of the certificate, you can contact our office by phone or e-mail and we can generate an exact duplicate of your original.
What is your refund policy if I change my mind about taking a course?
When a student enters (logs into) any online course, the student is considered to have participated in that course. Since all of our courses are provided in an online format, the student, upon registering for a course, receives an e-mail link. This link gives the student unlimited access to the course. Therefore, no refund can be given should the student fail to complete the course for any reason. No refunds will be given in the case of a student who fails any course. If for any reason we remove a course from active status (takes the course off-line), any student enrolled in that course shall receive a full refund.
I am a limited x-ray permit holder. Does Glacier Valley's courses meet state licensing requirements for limited license holders?
Most of our courses exceed state requirements for limited license holders and are accepted by states where limited x-ray licenses are issued. However, some states have unique rules governing continuing education. Those rules are explained by clicking on "Radiologic Technologist" on our home page, then clicking on the state (Iowa, Texas, California and Florida) shown in the left margin.
Limited permit holders are allowed to take ONLY continuing education courses that are related to the scope(s) of practice in which he/she is licensed. For example, if you are licensed in multiple areas, such as chest, extremities and spine, you can take your choice of courses related to the chest, extremities or spine. But if you are only licensed in skull, you cannot take courses related to chest, extremities, or spine. Your course must be related to the skull. If you are a limited license or limited permit holder, you CAN take the same continuing education course more than once and receive credit. If you want to take one of our courses and you already completed it in the past, just e-mail us and we can re-set the course so you can purchase it again. If you are required to report your continuing hours to the ARRT, you CAN NOT take the same course twice and receive credit.